GETAC online RMA request service was created to assist customers in managing their service orders in real-time, apply for product repair and upgrade authorization, manage and keep track any service items. This site is accessible from any internet explorer browser on a 1024x768 screen resolution.
Note: New users must register an account to request for SRs by clicking on the button "New User" on the left.
A registered customer can browse their account and view all invoices and product serial numbers. The system will also automatically track warranty status for each product and serial number. Customers can request for an SR number, check shipping and status of any repair and manage product service history online.
SR Registration Process
a) First apply for a WebSR account and customer service will approve and
enable the account.
b) Click on Register SR to apply for an SR number
c) Customer service will verify and approve the SR number.
d) Follow the instructions in the email to send the units to the service depot.
e) Login later and click on Check SR to get the status of the units.
Consent to processing of personal data
Categories of personal data - With your consent, the categories of personal data that Getac may process are: data you provide to us (e.g., your name, contact details and payment details where applicable); your purchase history; and data automatically provided by your device (e.g., device type, operating system, browser type, browser settings, IP address) (together, "Relevant Personal Data). Such Relevant Personal Data may be derived from information collected directly from you, publicly available sources, your machines, and third parties.
Purposes of processing Relevant Personal Data - With your consent, Getac may process your Relevant Personal Data for the following purposes: making our websites available to you; providing goods and services to you; entering into transactions with you; communicating with you; improving our products and services; managing our business; and complying with laws and regulations applicable to us.
Disclosures of Relevant Personal Data to third parties - In order to fulfil the purposes set out in this Notice, Getac may disclose your Relevant Personal Data to third parties, including: Getac subsidiaries and affiliates; Getac's customers; Getac's third party processors and service providers (subject to appropriate processing agreements); and courts, administrative bodies, and law enforcement agencies, to the extent required by applicable law.
Contact details - You may contact Getac for the purposes of exercising your rights under applicable law, or for any other purpose in connection with this Notice, at:
Getac Technology Corporation
4th Floor, No. 1
R&D 2nd Road
Science Based Industrial Park
By clicking I Consent below, you consent to the processing of your Relevant Personal Data by Getac in accordance with the provisions of this notice. You can revoke your consent at any time, free of charge, by sending an email to Getac Service Center